PRIVACY POLICY PRODUKTA MOTORS (Pty) LTD t/a PRODUKTA VOLVO CARS

This privacy policy describes how we process information we collect and/or receive from you.

1. Information we collect and receive

We collect and receive information about you in the following ways:

1.1. Information you give us

This includes any information that you provide to us directly:

1.1.1. when you sign-up to utilise our services;

1.1.2. by filling in forms on our websites, or those provided to you;

1.1.3. when you enter a competition, promotion or complete a survey;

1.1.4. by posting comments or content on our social media pages; or

1.1.5. when you contact us or we contact you and you provide information directly to us.

1.2. What personal information we collect

1.2.1. When you register to use our services, you will be required to provide us with the following information, your:

1.2.1.1. name and surname;

1.2.1.2. contact number and email address;

1.2.1.3. physical address;

1.2.1.4. identity or passport number; and

1.2.1.5. date of birth.

1.3. Information we collect or receive when you use our website or social media platforms

We collect information when you use websites or social media platforms by using cookies, web beacons and other technologies. Depending on how you access and use websites, we may receive:

1.3.1. log information;

1.3.2. information we infer about you based on your interaction with products and services;

1.3.3. device information (for example the type of device you are using, how you access platforms, your browser or operating system and your Internet Protocol (“IP”) address); and

1.3.4. location information.

1.4. Information from third-party sources

We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in other ways.

2. How we use the information we collect and receive

We use the information we collect and receive for the following general purposes:

2.1. to provide you with information, products or services you request from us;

2.2. in order to refer you to an appropriate third-party service provider;

2.3. to communicate with you;

2.4. to provide you with support; and

2.5. to provide effective advertising (for example to provide you with news, special offers and general information about other goods, services and events which we offer, that are similar to those that you have already purchased or enquired about).

3. How we share the information we collect and receive

3.1. We do not sell your personal information to third parties for their marketing purposes.

3.2. We may share information with:

3.2.1. a limited number of our employees and third-party service providers (other than those to whom we refer you), with whom we assist you to interact;

3.2.2. our business partners. We may share non-personally identifiable information with select business partners;

3.2.3. other parties in response to legal process or when necessary to conduct or protect our legal rights;

3.2.4. companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you;

3.2.5. Volvo Car South Africa and other Volvo Cars group companies, to administer vehicle warranties, carry out recalls and safety campaigns, and manage sales enquiries, quote requests and test drive bookings; and

3.2.6. third parties where you provide consent. Refer to our POPIA Notice for more detail.

4. Your rights

4.1. You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt-out” options that we will always provide to you when we communicate with you. We will not send you marketing messages if you tell us not to, but we will still need to send you service-related messages.

4.2. Our website uses cookies. Our Cookie Policy explains which cookies we use and why. If you wish to reject our cookies, you can configure your browser to do so.

4.3. We want to make sure that any personal information we hold about you is up to date. If you think your personal information is inaccurate, you can ask us to correct or remove it.

5. Retention of personal information

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Our commitment to security

The security of your personal information is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we do employ a number of safeguards intended to mitigate the risk of unauthorised access or disclosure of your information. We will do our best to protect your personal information and we will use up-to-date technology that will help us to do this. We will at all times comply with our obligations under applicable law.

7. Transfer of personal information

7.1. We are based in and operate from South Africa. Your information, including personal information, may be transferred to and maintained on servers located outside of your country of residence, where the data privacy laws, regulations and standards may not be equivalent to the laws in your country of residence.

7.2. We might transfer your personal information to places outside of South Africa and store it there, where our suppliers might process it. If that happens, your personal information will only be transferred to and stored in a country